SMD Lighting

Wholesale (B2B) Return & Warranty Policy

Effective Date: October 23, 2026
Website: www.smd.lighting

Thank you for choosing SMD Lighting as your wholesale supplier.

We are committed to providing quality automotive lighting products, electrical components, and accessories at competitive wholesale prices.

As an importer and distributor, we understand that electronic products may occasionally experience defects or performance issues. Our goal is to provide a fair, efficient, and reliable return and warranty process while maintaining the competitive pricing our wholesale customers expect.

Returned products may be evaluated by our quality control and product development teams to help improve product reliability and performance.

This policy applies to purchases made by wholesale distributors, resellers, installers, and other business customers.

1. Wholesale Stock Returns — Unsold Merchandise

SMD Lighting understands that wholesale customers may occasionally need to return unsold inventory.

Eligible standard stock merchandise may be returned according to the following schedule, calculated from the original invoice date.

Conditions for stock returns:

• Products must be unused, uninstalled, and in resalable condition.
• Products must include their original packaging, accessories, and components.
• Merchandise must be part of SMD Lighting's regular stocked inventory.
• Discontinued or obsolete products are not eligible for stock returns.
• Custom-made and special-order products are not eligible for standard stock returns.
• All returns require prior approval and a Return Merchandise Authorization (RMA).
• Customers are responsible for return shipping costs.

Important: All approved credits for returns after four months are calculated using SMD Lighting's current wholesale selling price at the time of return, rather than the original invoice price, and will not exceed the original amount paid for the merchandise.

Approved credits will be issued to the customer's wholesale account unless otherwise agreed in writing.

2. Product Warranty Coverage

SMD Lighting provides limited warranty coverage on qualifying products against defects in materials and workmanship under normal intended use.

The following warranty periods apply unless otherwise specified on the product invoice or product listing.

Warranty periods generally begin on the original invoice date.

Special-order products may be subject to the manufacturer's warranty terms and procedures.

Products not specifically identified as having warranty coverage are sold without an additional voluntary SMD Lighting warranty.

3. Warranty Verification

To process a warranty claim, customers must provide sufficient information to verify the product and its warranty eligibility.

Acceptable documentation may include:

• Original invoice or order number.
• Product identification or SKU.
• Warranty label, date code, or manufacturer identification, where applicable.
• Description of the product defect.

Certain products contain date-coded labels or color-coded identification systems used to determine production or warranty eligibility.

SMD Lighting may request photographs or additional information before approving a warranty claim.

A missing or damaged label does not automatically invalidate a claim when warranty eligibility can be reasonably verified through other records.

4. Warranty Exclusions

The limited warranty does not cover damage or failure caused by:

1. Improper installation, wiring, or electrical connections.
2. Misuse, abuse, accidents, or physical damage.
3. Unauthorized modification or alteration.
4. Operation outside the product's intended specifications.
5. Damage caused by incorrect voltage, electrical overload, or incompatible components.
6. Normal wear and tear.
7. Products purchased from sources other than SMD Lighting when the claim is made under SMD Lighting's warranty.
8. Clearance or closeout items are sold as is.No warranty.

Removal or alteration of wiring will not automatically void warranty coverage unless the modification caused or prevents reasonable verification of the claimed failure.

5. Warranty Claim Procedures

All warranty claims require prior authorization from SMD Lighting.

Step 1 — Request an RMA

Contact SMD Lighting customer service and provide your invoice number, product SKU, quantity, and description of the issue.

Step 2 — Receive Authorization

Our team will review your request and provide an RMA number and return instructions when applicable.

Step 3 — Return Merchandise

Clearly identify the RMA number on the return documentation and securely package all authorized products.

Step 4 — Product Inspection

Returned merchandise will be inspected to verify warranty eligibility and the reported defect.

Step 5 — Warranty Resolution

For an approved warranty claim, SMD Lighting may provide a replacement, repair, or account credit, consistent with the applicable warranty and legal requirements.

Unless otherwise agreed, warranty credits are calculated using the current wholesale price, not exceeding the original purchase price.

6. Warranty Return Shipping

As a wholesale distributor, SMD Lighting operates on competitive pricing and streamlined warranty procedures.

Unless otherwise agreed in writing or required by applicable law:

• Customers are responsible for shipping warranty merchandise to SMD Lighting.
• Customers are responsible for return shipping costs associated with replacement or repaired merchandise.
• Customers should use a trackable shipping method.
• Products must be packaged adequately to prevent transportation damage.

Shipping arrangements may differ where a product was shipped incorrectly or where applicable law requires SMD Lighting to cover shipping costs.

7. Repackaging Fees

Returned stock merchandise must be in a condition suitable for resale.

If the original packaging is damaged, missing labels, or requires replacement, SMD Lighting may charge a reasonable repackaging fee.

Standard repackaging fee: $0.50–$5.00 per item, depending on packaging requirements.

Merchandise that cannot reasonably be restored to resalable condition may be rejected for a standard stock return.

Any applicable fee will be communicated before the return is finalized.

8. Incorrect or Unauthorized Returns

Customers must obtain an RMA before returning merchandise.

Products that were not purchased from SMD Lighting or that were not authorized for return are not eligible for credit.

If unauthorized merchandise is received:

• The customer will be notified when reasonably identifiable.
• The merchandise may be returned at the customer's expense.
• Customers must arrange collection or return shipping within 30 days of notification.

Unclaimed merchandise will be handled in accordance with applicable law. SMD Lighting will not assume ownership or dispose of customer property solely because the collection period has expired.

9. Special Orders, Clearance & Discontinued Products

The following merchandise is not eligible for standard stock returns:

• Custom-manufactured products.
• Special-order merchandise not normally stocked by SMD Lighting.
• Discontinued or obsolete products.
• Closeout or final-sale products expressly identified as nonreturnable.

These restrictions do not eliminate applicable manufacturer warranties, valid defect claims, or other rights required by law.

Special-order products may require manufacturer authorization for warranty processing.

10. Wholesale Account Credits

Approved credits will be applied to the customer's wholesale account unless another refund method is agreed upon.

• Credits may be applied toward future purchases.
• Credits for qualifying stock returns after four months are based on the current wholesale selling price.
• Applicable restocking or repackaging fees may be deducted.
• Credits cannot exceed the original amount paid for the returned merchandise.
• Credit issuance is subject to verification and inspection of returned products.

SMD Lighting will generally process approved credits within 5–10 business days after completion of inspection.

11. General Conditions

• All returns and warranty claims require prior authorization.
• Customers must provide accurate purchase and product information.
• Returned products must be packaged securely.
• SMD Lighting may inspect returned merchandise before approving a credit or replacement.
• Special agreements or negotiated wholesale terms documented in writing may supersede portions of this policy.
• Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded.

SMD Lighting reserves the right to revise this policy for future transactions. Changes will not retroactively alter the terms applicable to completed purchases.

12. Warranty Claims for Discontinued or Out-of-Stock Products

If a product is discontinued or no longer available in stock but remains within its original warranty period, SMD Lighting will honor approved warranty claims under the following conditions.

For an approved warranty claim, SMD Lighting may offer a replacement product with similar specifications and comparable wholesale value, subject to availability. If a suitable replacement is unavailable, the customer may receive a prorated refund or account credit based on the original purchase price and the unused portion of the warranty period.

Prorated Warranty Calculation:

Prorated Credit = Original Purchase Price × (Remaining Warranty Months ÷ Total Warranty Months)

Example:

A customer purchases an LED product for $120 with a 12-month warranty. After 8 months, the product fails, and SMD Lighting approves the warranty claim. However, the original product has been discontinued and is no longer available.

The customer may be offered:

• Option 1 – Replacement: A comparable product with similar specifications and wholesale value, subject to availability.
• Option 2 – Prorated Credit: Since 8 of the 12 warranty months have been used, 4 months remain. The prorated credit would be $40 ($120 × 4 ÷ 12).

Prorated refunds or credits apply only to approved warranty claims for products that cannot be repaired or replaced with the original model. The calculation is based on the remaining warranty period at the time the claim is submitted and will not exceed the original purchase price.

13. Contact Information

SMD Lighting

Automotive LED Lighting, Electrical Wiring & Accessories

Website: https://www.smd.lighting

For returns, warranty claims, or account credit questions, please contact our customer service department through our website.

Please have your invoice number, product information, and description of the issue available when contacting us.

SMD Lighting — Your Trusted Source for Automotive Lighting.